> For the complete documentation index, see [llms.txt](https://help.gopaddle.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.gopaddle.io/troubleshooting/jira-issues/creating-updating-or-appending-a-jira-issue-fails-with-error-invalid_input.md).

# Creating, Updating or Appending a Jira issue fails with error INVALID\_INPUT

### Scenario

Creating a Jira Issue from Chat window fails with the error  <mark style="color:red;">"received non-ok status code: 400, body: {"errorMessages":\["INVALID\_INPUT"],"errors":{}}\n"</mark>\ <br>

<figure><img src="https://lh7-us.googleusercontent.com/GliOQIL6K_bUoKlug5cYUSTlEe3SMmeRKv6goNDahkGnc4xsrRDcML8SZJGbblgofgvdspDBgiAv4ihaxwHyxZo_oapoMDGGKHtuFzhcVd3BTxZTwvyrJ2D_mm1WAGL2QYIFQrP3xNYiP-HGLvGbZzE" alt=""><figcaption><p>Jira Issue Create Fails</p></figcaption></figure>

### Solution

This happens where there are special characters in the troubleshooting tips that cannot be converted to Atlassian Document Format. Try recreating the troubleshooting or optimization tips and then repeat the Jira issue create/update/append calls.