# Creating, Updating or Appending a Jira issue fails with error INVALID\_INPUT

### Scenario

Creating a Jira Issue from Chat window fails with the error  <mark style="color:red;">"received non-ok status code: 400, body: {"errorMessages":\["INVALID\_INPUT"],"errors":{}}\n"</mark>\ <br>

<figure><img src="https://lh7-us.googleusercontent.com/GliOQIL6K_bUoKlug5cYUSTlEe3SMmeRKv6goNDahkGnc4xsrRDcML8SZJGbblgofgvdspDBgiAv4ihaxwHyxZo_oapoMDGGKHtuFzhcVd3BTxZTwvyrJ2D_mm1WAGL2QYIFQrP3xNYiP-HGLvGbZzE" alt=""><figcaption><p>Jira Issue Create Fails</p></figcaption></figure>

### Solution

This happens where there are special characters in the troubleshooting tips that cannot be converted to Atlassian Document Format. Try recreating the troubleshooting or optimization tips and then repeat the Jira issue create/update/append calls.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.gopaddle.io/troubleshooting/jira-issues/creating-updating-or-appending-a-jira-issue-fails-with-error-invalid_input.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.