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Register Jira Account

This page outlines the process for registering a Jira account, enabling users to seamlessly create support tickets directly from AI Assistant troubleshooting tips within the chat window for efficient issue resolution.

  1. Generate an API token in Jira account by following the steps here

  2. In the Jira account, make sure a project exists and it has an Issue Type as Bug. Navigate to the Project Settings

  1. Click on “Add issue type” to create an Issue Type as “Bug”

  1. In gopaddle UI, under Settings, navigate to Jira

  2. Choose Add Jira to create a new Jira account

  3. Add the Jira domain, registered Jira email and the API token and click on Create to register the account in gopaddle

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